Dear Melissa,
My suggestion is to try the agent's assistant. Maybe you can get their attention!
Another good idea is to write the email with the heading "Second Request," just so they know you are on it, and that something needs attention!
It does take a few weeks to turn out zed cards, but you want to know where they are in
the process. I think it's OK to ask as you have waited one week past the suggested date.
Warmly,
Carol Lynn